New Siemens Healthcare Webshop

Get ready to Do More!

On April 11, 2016, the Siemens Healthcare online ordering system, Webshop, will be transformed. The Webshop website will have a fresh new look, provide an enriched shopping experience, and offer many new, exciting benefits:

Shop anytime, anywhere

  • Access from any mobile device.
  • Shop 24/7.

Easier ordering

  • Browse our new online catalog, which consolidates all available Siemens systems and consumables in one location.
  • Order reagents, consumables, and select spare parts without the need for product identifiers.
  • View additional product information such as GTIN and the package configuration.


Simplified login

  • Use one login account to access the Webshop and other Siemens online services* (e.g., Siemens Laboratory Diagnostics Document Library, Healthcare User Forum, and more).
  • If you do not have a Siemens Healthcare Single-Sign-On (SSO) account, one will be sent to you via email prior to the update.


Efficient order management

  • Delegate your ordering process through the new workflow approval feature.
  • Take advantage of new roles, such as purchase requestor and purchase submitter, for order authorization and submission.


In addition, existing features will continue to be available:

  • 24/7 online ordering
  • Instant order confirmation
  • Track order status and view order history
  • Real-time product availability and pricing
  • Easy ordering using templates or file upload
  • Integration with syngo® Lab Inventory Manager (sLIM)*


Siemens is committed to making this transition as smooth as possible. Although no action is required of you at this time, please note that the web address will change. On the day of the transition, those customers who do not currently have a Siemens Healthcare Single-Sign-On (SSO) account will receive an email requiring activation of the SSO account. Those customers with SSO accounts will receive an email with the new Webshop URL.

Siemens will continue to provide details via email over the coming weeks, but in the meantime, we have provided answers to frequently asked questions (select the Frequently Asked Questions tab above). Representatives are also available:

In Germany, please contact the Siemens team at +49 0180-600105310 or dx-bestellung-de.healthcare@siemens.com. Hours are Monday–Thursday, 8:00 a.m.–5:00 p.m. CET, and Friday, 8:00 a.m.–2:30 p.m. CET.

In Italy, please contact the Siemens team at +39 02 243 67543 or dx-gestione-ordini-it.healthcare@siemens.com. Hours are Monday–Friday, 8:30 a.m.–5:30 p.m. CET.

Frequently Asked Questions

Why is Siemens changing Webshop?
Siemens Healthcare is proactively upgrading Webshop to help improve our customers’ online ordering experience.

What is changing?
Webshop will retain all its existing functionality, such as online ordering, instant order confirmation, and real-time product and pricing availability. However, there will be a new web address and a completely new look and feel, providing an improved shopping experience.

In addition, we are introduciing the following new features:

  • Access from any mobile device
  • One Siemens Healthcare Single-Sign-On (SSO) account
  • New product catalog
  • Delegation of order approval
  • Availability of order history for up to 200 days


When will the change take effect?
The transition to the new Webshop system will take place on Monday, April 11, 2016, at 8 a.m. CET.

The existing Webshop system will be taken offline at 6:00 p.m. CET on Friday, April 8, 2016. Webshop will not be accessible from this time until 8:00 a.m. CET on Monday, April 11, 2016. Please plan accordingly.

How will Siemens manage the transition from the current Webshop system to the new system?
The transition to the new system will be managed as follows:

  • Siemens will send an email with the new web address or URL and the Siemens Healthcare Single-Sign-On (SSO) activation link up to 8 hours prior to 8 a.m. CET on April 11, 2016.
  • If you do not already have an SSO account, you will need to use the activation link in the email to activate your SSO account. The email will contain a link to step-by-step instructions on how to activate your SSO account. The step-by-step instructions are available via the SSO Activation Instructions tab above.
  • Once the account is successfully activated, or if you already have an SSO account, you can use the new web address provided in the email to log in to the new Webshop.
  • Siemens will automatically transfer your relevant data from the existing Webshop system to the new platform.
  • To help you quickly navigate the new Webshop system, a brief guided tour will be available that provides an overview of key features.


How do I know if I already have a Siemens Healthcare Single-Sign-On (SSO) account?
If you currently use the Siemens Laboratory Diagnostics Document Library, you already have a Siemens SSO account. Use the same login information to access the new Webshop system.

In addition, the email that will be sent to customers that already have an SSO account will only include the new Webshop URL.

What information will be migrated from the existing Webshop system to the new system?
The following information will be migrated from the existing Webshop system to the new system:

  • User account details, including sold-to and ship-to combinations
  • User profile details, including attention-to and fax number
  • User permissions: read-only or full access
  • Existing order templates
  • Order history for the last 200 days
  • Suggested orders from syngo® Lab Inventory Manager (sLIM)* if applicable


Who can I contact for more information?

SSO Activation Instructions

If you do not have a Siemens Healthcare Single-Sign-On (SSO) account, one will be created for you.

1.  Siemens will send an email with the new web address and the Siemens Healthcare Single-Sign-On
     (SSO) activation link up to 8 hours prior to 8:00 a.m. CET on April 11, 2016. The following image is
     an example of this email communication. Activation information will be provided in this email.
     Please activate your account within 30 days of receipt of the email.

Activation Instructions

   

2.  Click the link under Activate My Account. If the link does not work, copy and paste the link into
     your web browser.

    Note: By clicking the link, you agree to the Terms of Use.

    The Set Password screen appears:

Activation Instructions

3.  In the Password field, enter an SSO account password that meets the listed criteria.
     Re-enter the password in the Confirm Password field. Then click Submit.

    The following confirmation screen appears:

Activation Instructions

Then the following screen appears listing all the Siemens services available to you with your SSO account:

Activation Instructions

4.  Click the Access link. The Webshop home page appears:

Activation Instructions


Questions?

In Germany, please contact the Siemens team at +49 0180-600105310 or dx-bestellung-de.healthcare@siemens.com. Hours are Monday–Thursday, 8:00 a.m.–5:00 p.m. CET, and Friday, 8:00 a.m.–2:30 p.m. CET.

In Italy, please contact the Siemens team at +39 02 243 67543 or dx-gestione-ordini-it.healthcare@siemens.com. Hours are Monday–Friday, 8:30 a.m.–5:30 p.m. CET.